Autotask PSA is an IT business management platform that delivers all of the mission-critical tools needed by managed service providers. It includes, among others, service desk, project management, account management, inventory and procurement. With ilert's Autotask PSA integration, you can automatically create incidents in ilert from tickets in Autotask PSA. Never miss a critical alert and always alert the right person using ilert's powerful alerting capabilities. Create workflows for tickets to alert the on-call person in ilert and automatically escalate to the next person, if the alert is not acknowledged.
Get a call on your phone whenever there's an issue and accept alerts with one click.
Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.
In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.
Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.
Get notified on multiple channels such as SMS, voice calls, push and Slack and set custom notification rules based on the priority of an alert.
ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.
Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.
ilert notifies the right people via SMS, push, and voice calls based on-call schedules and notification preferences.
Responders acknowledge the alert, inform stakeholders and take actions towards resolution.
A better way to be on-call for your team.
